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Policies & Shipping

Returns Policy

RETURNS for full refund are offered for damaged merchandise only.  We will accept exchanges or will issue a store credit for other items returned within 15 days of purchase for the amount of the item less shipping charges.  FINAL SALES - NO RETURNS applies to ALL sales items and preorders. NO EXCEPTIONS.

Please check your doll for the following within 3 days of adoption.

  1. If the doll has been damaged in shipping please contact the store in which the doll has been purchased.
  2. Please check and make sure the doll has everything that is supposed to be in the box.  You should receive the doll with eyes in the sockets. Make sure you have the correct doll.
  3. All reports of damages after the three days are considered the fault of the customer.

Currently we do not ship outside the US, but our retailers do. For a complete list of retailers, please visit our website at www.goodreaudoll.com

 

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping and Handling

Shipping is done on Tuesdays and Fridays. We ship USPS. We are on a rural route, so our packages are picked up as there is room in the vehicle. So it may be up to 10 days before you receive your package, please let me know if it is a must have by a certain date, and I will try to accommodate. We sometimes have a delay between marking something shipped and the actual date it ships.